Privacy Policy.
Plain-language overview of how we handle information you share with us through our website.
Last updated: January 2026
Stay Cool Pools and Patios, LLC ("we," "us," or "our") respects your privacy. This page explains what information we collect through staycoolpoolsandpatios.com, why we collect it, and how we use it.
Information we collect
We collect only the information you choose to send through our website forms, primarily the quote form and the contact form. That typically includes:
- Your name
- Your phone number
- Your email address
- Any details you add to the message field (the service you're interested in, your address, project notes, etc.)
We do not collect payment information through the website. Pricing and payment happen in person at our Maryville store or directly through our installation crew.
How we use it
The only reason we collect your information is to respond to your inquiry. That usually means a phone call, a text, or an email reply. We may also follow up about a scheduled appointment, an estimate, or to answer a question you asked us.
We do not sell, rent, or trade your information. We do not share it with third-party advertisers or marketers.
Third parties we use
Our website is built and hosted on standard web infrastructure. The following services may briefly handle your information as part of normal site operation:
- Cloudflare: hosts and protects the website; may verify form submissions are coming from real visitors (not bots) via Cloudflare Turnstile.
- Email delivery: when you submit a form, the message is delivered to our team inbox via standard transactional email.
These providers have their own privacy policies governing how they handle information passing through their systems.
How long we keep it
We keep form submissions for as long as needed to serve you well, usually for the duration of an active project, plus a reasonable follow-up period. If you ask us to delete your information, we will.
Cookies and analytics
We may use basic, privacy-respecting analytics to understand which pages are useful and which need work. We do not use cross-site tracking or advertising cookies.
Your choices
You can ask us at any time to:
- See what information we have about you
- Correct anything that's wrong
- Delete your information from our records
- Stop contacting you
Just call or text (865) 567-6284 or email staycoolpoolsandpatios@yahoo.com and we'll handle it.
Children
Our website is intended for adults, typically homeowners considering a pool, supplies, or service. We do not knowingly collect information from children under 13.
Changes to this policy
If we update this policy, we'll change the "last updated" date at the top of the page. Material changes will be reflected on this page.
Contact us
Questions about privacy? Reach out:
Stay Cool Pools and Patios
2728 Hwy US 411 S
Maryville, TN 37801
(865) 567-6284
staycoolpoolsandpatios@yahoo.com